Insurance
Kate's Home Nursing is fully insured with the Faraday Reinsurance Company Limited.
Procedure to protect the health and safety of nurses and patients
Training and safety are important to us and we ensure our nurses have access to appropriate learning. We run a continuous and ongoing training programme for all our nurses.
Operational and administrative procedure
Once a patient has been referred to KHN then our Nursing Co-ordinator will liaise closely with the District Nursing Team to allow her to make a full assessment and arrange avisit where this is deemed necessary. She will assess what cover is required and after contacting our bank of nurses will contact the patient’s family, or carer, to give details of the cover we have been able to arrange.
The patient’s carer is asked to sign a time sheet for the attending nurse at the end of each session.
Compliments & Complaints procedure
Clients and recipients of care have a right to have any complaint investigated and to receive a prompt and full reply. All formal complaints should be in written form and should be sent in the first instance to the Administrator at the Charity’s registered office. (A full copy of the Compliments and Complaints procedure is available on request).
Feedback
You may be contacted by us and asked to provide feedback on the service you have received from KHN. This will helpus to improve our service in the future.
