Compliments & Complaints Procedure

Clients and recipients of care have a right to have any complaint fully investigated and to receive a prompt and full reply. All formal complaints should be inwritten form and should be sent in the first instance to the Administrator at the charity’s registered office.

A full copy of the Compliments and Complaints procedure is available on request.

What can we offer?

Kate’s Home Nursing works as part of a team with the District Nurses and GPs who are very supportive - patients have to be referred by the District Nurses who remain the patients’ Key Worker.

A Further level of care

We add a further level of care, co-ordinated with other existing services, via our bank of Registered Nurses and Health Care Assistants. We can offer professional, specialist nursing care and can help ensure good pain relief and other symptom control. The other aspect to this is giving much needed respite to the patient’s primary carer.

What area do we cover?

Kate’s covers an area generally that serves Stow-on-the-Wold, Bourton-on-the Water and Northleach in Gloucestershire. Patients must reside within a specified geographical boundary.

How does Kate’s work from a financial point of view?

Kate’s is a registered charity and our work is funded mainly through donations and our active and successful fundraising, which is supported by the local community - this gives us a strong financial base. There is no charge to the patient or family for the nursing care we provide. Since we have no bricks and mortar nearly all our finances can be used for “hands-on” nursing with only a small percentage of the funds being used towards administrative costs.